frequently asked questions

Here you find a collection of frequently asked questions. Is your question not present in this list? Let us know through our contact form.

website with your registration pages

which standard web pages does my registration website have?
can I add web pages to the registration website?
can I make questions in my form interdependent?
can i use embedded eventilo.com functionality inside my own website?

what is eventilo.com?

Eventilo.com is an online registration system to organize your events easily and effectively.

why would I use eventilo.com (the advantages)?

Eventilo.com helps you by saving a lot of time in handling your participant registration and administration of your event. You will make a professional impression on your participants if your administration is handled smoothly with eventilo.com. For example sending reminders or creating badges with your logo can be done without any effort.

Furthermore, you are in total control with eventilo.com, because you can configure everything directly online. Without problems you can send a final survey or add a participant late at night. Also all communication and your participant website can be branded to your wishes.

for what events can I use eventilo.com?

You can use eventilo.com for all events which need an online participant registration or in which you want to communicate effectively with participants. The events of our current customers vary from small workshops and courses to international conferences.

do I have to install something to use eventilo.com?

No, you don't have to install anything special. All features of eventilo.com will work within your browser. For that reason you can directly start to create your event!

do I need to create an account to try eventilo.com?

You can use eventilo.com now directly without an account. This lets you click around and see all possibilities, but your event properties will not be saved. For that we need to add the created event to your account. Fortunately, the creation of an account is easy and free.

how long does it take before my changes are show online?

All the changes that you make in your event are directly visible online to your participants. If for instance you add a question to your registration form, the next registrant can directly fill in this question. Changes in your styling or texts of your participant website will also be shown instantly.

can I create/change the contents of my event myself?

You can create or improve the texts and the design of your participants website at any moment.

are my data safe?

We understand that the privacy of your data and reliability of your registration are important properties of your event organization. To guarantee the reliability of our systems we own different servers in different data centers so that your registration form is always online, also after f.i. a power outage. For the privacy and protection of your data we have made our privacy statement, in which we officially state that we will not share your data with other parties without your permission.

can eventilo.com also organize my event's location/catering/etc. ?

Eventilo.com is very skilled in handling your participant registration and their payments for an affordable price. Therefore we focus on the information management of your administration and don't offer the services of old-fashioned event organizers like managing your catering or location.

what is the difference between sending an invitation, a message or a survey?

A message in the eventilo.com system is a group mailing to your participants. You can simply make and design such a message from a Word or PDF document. In an invitation, we add a link below your message, with which your invitees will directly come to your registration from. The link in a survey will lead the people to your survey.

how many invitations can I send (at once)?

With eventilo you can send up to 2500 free invitations without any effort. We make sure that after your send-command the invitations will be sent sequentially. When you want to send a bigger mailing, we advice you to contact us.

can I make changes after I have sent my invitations?

You can always change your configuration, website or registration form, also after you have invited your participants. You can even improve your invitation, so that a future batch of invitees will receive the new design.

can I see/check my invitation before I send it around?

You can send yourself or someone else a test invitation e-mail before you send all your invitations to see what it looks like. This is also possible with reminders and surveys.

can I invite more people, after I have sent my invitation to a first group?

With eventilo.com you can always add people to your address book. When you resend the invitation, only all newly added people will receive the invitation. This way you never have a problem when your forgot to invite some people.

can I check which people have received my invitation?

Erroneous e-mail addresses or other problems can lead to invitations that can not be delivered to the recipients. You can check there delivery problems on the registrations-page if you click "show other persons". These invitees have the state "mail delivery failed".

how fast do my invitees receive my invitation after I've send it?

After you have sent your invitation or other message, eventilo.com will directly start the delivery process. If the group of recipients is really big, it can take a while before everyone has received their e-mails, but never longer than a couple of hours.

how do I control the people which will receive my invitation?

All people in your address book will receive your invitation. You can add names and e-mail addresses of invitees to your address book by form or from an Excel document. The latter is normally most convenient for large groups.

how do I send a reminder?

First go to the page of the invitation or survey for which you want to send a reminder. On the right of the page you can see the tip "send reminder". Click this link and follow the instructions.

why do i not get a line break / return in my invitation text?

If you use extended formatting in your invitation or group mail, by default your lines are not broken and combined into paragraphs. You can add
yourself to break lines. See an example of this on the formatting help page.

can I limit the maximal number of participants?

Yes, this is possible. You can configure this on the "information" page.

where do I see the number of registrations and their data?

On the "registrations" page you can find a total overview over your registration data. It contains the numbers, all registration data and statistics. Also you can easily download all this information in Excel format.

can I change my registration form later on?

Yes, you can change your registration form or survey at any time. Even adding, changing or removing questions is possible. Keep in mind that this can make your statistics harder to interpret.

how do I add participants payments?

On the "information" page you can click "Registration fee" in the left tool. Now you can fill in prices and packages.

how can I obtain a table of all registered information with the amount of paid registration fee? I can't find the column of fees in the downloaded excel sheets.

The registered information including all the fee/payment details can be found in the Excel export called "registration information". It's the third button in the registrations page. However, in case there are no payments yet, the columns with payment information are hidden. So they will appear directly after the first payment.

can I remove the paragraph "You are adding a new registration. If you want to change your previous registration, click on the link in your confirmation email or receive a new confirmation email." on the registration form? We would like to disable the edit possibility on an existing registration.

During the 700 events that we have facilitated with eventilo.com we have noticed that if participants have trouble with registration, it mostly has to do with managing multiple registrations. You can think of a situation in which a university department wants to register two professors for the same conference on one computer. When a participant finds out that he has been mixing the two registrations or has edited a registration into another, it is confusing and takes time for the participant and the organiser (that normally has to fix the registrations again).

The experience we gained from this is that participants like to have the freedom to do small edits in their registrations (not including payment), and sometimes manage more than one registration. To make the distinction between adding new registrations and editing your former one very clear, we have added this text. It might look superfluous at first, but we know that it gives much clarity to participants that are handling their registration and saves their time and that of the organizer. It must be said that most participant do a one time registration, so don't worry about many people changing it afterwards. The time you'll save with the couple of people that want to make a change and can do that online is the added value of eventilo.

can I manage multiple events at once?

Yes, this is possible. Actually: this is one of the strong features of eventilo.com. On your personal events page you can see the status of every event that you organize or participate in. This is especially convenient when you organize repeating (like weekly) events.

how do I create a new event?

On your personal events page you can click on the left tool saying "Create new event". This directly creates your event and makes you fill in name, date and other properties.

which standard web pages does my registration website have?

By default you'll get all kinds of usable web pages for your event. Besides the registration form an eventilo website consists of pages with your program, location, contact information, surveys, invitation, participants list and your documents and presentations. Additionally, you can add new pages with specific event information.

can I add web pages to the registration website?

Yes, you can go to "configure registration pages" > "create webpages". Then check the option "Your extra information pages". While changing your homepage, you can now create internal links to new pages. These pages are automatically created and added to your navigation menu on the left side.

can I make questions in my form interdependent?

Yes, in the registration form section you can check the "interdependent questions" option. When checked you can show or hide each questions depending on the answers of a participant. This way, your registration form dynamically adapts to the needs of the participant.

can i use embedded eventilo.com functionality inside my own website?

Yes, you can use the registration form, program, surveys or locations inside your own website. For this you start creating a new eventilo event and giving it a web address (url). Then you only need small adjustments to your own website to embed eventilo. Go in the menu to "main points" and click "embed eventilo.com in my own website". On this page we explain how you can embed your registration form in your website by simply copy-pasting some lines of text.

event registration made easy