Reed Business Information is a publisher of professional information in various industries. The focus of RBi is legal / fiscal, healthcare, technology and agriculture. In these fields, RBi offers a large number of educational meetings to support their publications.
An integration has been made between aanmelder.nl and the ERP system within a few weeks. All invoicing data was transferred to the ERP system and all event data were made available for the event managers in aanmelder.nl.
Because of the integration, the customer service changed from operational to controlling in this process. The backlog quickly disappeared. An additional advantage was that the events could be invoiced directly and were often even directly paid via iDeal or credit card.