When a participant is entitled to a reimbursement, you request a refund. Once the refund is requested to aanmelder.nl, the amount will be deposited on the bank account of the participant. A refund request is created in three steps: looking up the participant form (step 1), determining what needs to be refunded (step 2), completing the request (step 3).
This takes you to the participant's registration form. Now you have two options: the participant does not take part in a certain segment and receives this full amount (step 2a); or the participant receives a partial refund (step 2b), for example a certain percentage of cancellation costs.
2a. the participant does not take part in a certain segment
2b. the participant receives a partial refund
3. complete the request
This takes you to a page with three logos. These logos represent the three refund options:
- by clicking on the first logo only send a credit invoice. You are responsible for the actual refund to the participant
- by clicking on the second logo the refund request is entered to the system and you pay the €5,00 refund costs
- by clicking on the third logo the refund is request is entered to the system and the participant pays the €5,00 refund costs
Choose one of the options listed above. By clicking this button your request will actually arrive at aanmelder.nl.
By requesting a refund you do not deregister the participant. How to deregister a participant is explained in this article.
If you choose to notify the participant, the participant will receive a confirmation that the registration is modified, the credit note is added in the attachments.
eventilo.com has a lot of features to organise events. That is why we made a manual. Ideal if you are busy organising your first event on eventilo.com.