Searching for an eventilo.com feature?
When a participant is entitled to a reimbursement, you request a refund. Once the refund is requested to aanmelder.nl, the amount will be deposited on the bank account of the participant. A refund request is created in three steps: looking up the participant form (step 1), determining what needs to be refunded (step 2), completing the request (step 3).
1. looking up participant form
- From dashboard, go to registrations
- Find the participant using the search field
- Click on the participant's row
- A pop-up appears, click on the link: To refund add or remove payment-options in the registration form
This takes you to the participant's registration form. Now you have two options: the participant does not take part in a certain segment and receives this full amount (step 2a); or the participant receives a partial refund (step 2b), for example a certain percentage of cancellation costs.
2a. the participant does not take part in a certain segment
- Click on the button Change the selected fee options (bottom of the form)
- Untick the relevant box
- Tick or untick the box if you want to notify the participant (the participant will or will not receive a credit invoice)
- Click on the button register and pay
- Proceed to phase 3
2b. the participant receives a partial refund
- Click on the button Change the selected fee options (bottom of the form)
- Add a credit note line by clicking on the pink link Add credit note line
- Choose New credit note line
- Fill in the description and the amount that needs to be refunded to the participant; please note: enter a negative amount
- Click on add
- Tick or untick the box if you want to notify the participant (the participant will or will not receive a credit invoice
- Click on the button register and pay
- Proceed to phase 3
3. complete the request
This takes you to a page with three logos. These logos represent the three refund options:
- by clicking on the first logo only send a credit invoice. You are responsible for the actual refund to the participant
- by clicking on the second logo the refund request is entered to the system and you pay the €5,00 refund costs
- by clicking on the third logo the refund is request is entered to the system and the participant pays the €5,00 refund costs
Choose one of the options listed above. By clicking this button your request will actually arrive at aanmelder.nl.
-
Tip
By requesting a refund you do not deregister the participant. How to deregister a participant is explained in this article.
-
Tip
If you choose to notify the participant, the participant will receive a confirmation that the registration is modified, the credit note is added in the attachments.


Need help?
eventilo.com has a lot of features to organise events. That is why we made a manual. Ideal if you are busy organising your first event on eventilo.com.